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How to place an order and other questions we commonly get asked:
Shopping process
New Zealand Gifts Mall stores use a "Shopping Basket" system which enables you to "place" one or more items on a list, whilst you continue to browse the store. Placing an item in the "Basket" does not mean you are obliged to buy an item - you can remove, or add, items at any time. Once you have reviewed the contents of your "Basket" and have decided you do definitely want to buy them, only then do we request your contact and payment details. These are then transmitted to us using secure SSL technology.
2 common queries when ordering:
1. To change the quantity or remove an item from your basket please click on Baskets Contents at the top of page and amend the quantity of the item then press update or remove if you wish to delete that item from the basket.
2. If you cannot complete a field in the checkout order form area please put n/a or something similar so that there is an entry in the compulsary field concerned.
A step by step guide to shopping at New Zealand Gifts Mall Stores follows:
Let me at them - how do I start?
Select the item(s) you wish to purchase. There are three ways to do this.
You can:
Okay, I know what I want, how do I buy it?
First decide how many items you think you will want to purchase in this visit to the shop. If you're in a rush and only want to purchase a single item, click the "Buy 1 Now" button. This is the fastest method to buy one item. By clicking this button you are taken straight to the "Checkout" section where you can double check your order, select your payment method, give us your payment details and be on your way.
If you feel you may want to purchase more than one item, or just want to do a bit more
window shopping, click "Add to Basket". This adds the item selected to
your "Shopping Basket" and you can continue browsing at your leisure.
When you add an item the quantity in basket for the item concerned changes from none to 1.
I've changed my mind! How do I put it back?
Click on "Basket Contents" at any time to see what's in your basket so far. Click on "Delete Item" next to the item you want to remove from the basket, then click "Update". It's gone!
You can also change the amounts of items ordered on this page if you wish, and check on the running total of your proposed purchases. Click "Continue Shopping" to go back to the shop.
Oh No! I haven't got a credit card!
Yes! We can accept cheques - but you do
have to wait for them to be processed and we prefer payment by credit card.
If you wish to pay by cheque please email us first and we can let you know our cheque processing procedure.Email
Right! I've bought enough (for now) - now what?
Click the "Checkout" button at
the top of the screen on the far right. This will connect you to the secure server. where you can click on "account"to put in your existing account details if you have set up an account previously or you can create a new account if you wish to make your ordering easier and have your details saved on site for when you come back to shop next time.
If you don't want to set up an account then don't click on "account" & just complete the order form and press continue
In the order form area you will be able to view the contents of your "Shopping Basket" so you can double check that it is correct. You will also be able to check on the total cost of your order. Delivery charges are NOT included at this stage. Once you are happy with your order, enter your billing and delivery details and click "Continue".
Select your the shipping option that applies to your delivery address.This calculates the freight costs due on your order.
Next decide how you want to pay. We accept Visa, Mastercard & Amex.
Make your selection,
then click "Continue".
Next enter the card name, number and expiry date.
Underneath the credit card area is a section called Gift Message and Special Instructions.
In this area you can put your gift message,delivery date and any other special instructions you may have.If there are no special instructions you can leave this field empty.
When you have completed the special instructions section press "Continue". Wait several seconds,That's it - its gone! and your order is processed.
You then will see the Order screen with a note about printing the order out. We highly recommend this, as it has all of the details you have sent us, together with the precious order number. This way, if you have any questions at a later date, you have all the details you need at hand.
We will confirm your order by email before we process the credit card transaction, so make doubly sure your email address is correct. We automatically confirm your order to the email address you have typed in, so if you haven't received it within 24 hours, please email or phone us and let us know!
We generally deliver your precious goods by courier within New Zealand, so make sure you give us a street address.
CONSUMER GUARANTEE
All purchases from this site are covered by the New Zealand Consumer Guarantees Act 1993 which guarantees that any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by Act.
Privacy Policy:
To keep you up to date with specials, new products etc, we will retain your Name, Address and other contact details on file and send you newsletters of special offers and interesting gift information. We will not give your Name or details to any other person or company. If you wish to be removed from our mailing list please email us.
Delivery Instructions
No responsibility can be taken for incorrect recipient details and shall remain the senders responsibility. We will happily assist if notified early enough to check the details before sending the order.
Terms & Conditions of Sale
COMPLAINTS
Complaints will get our prompt and personal attention, and can be directed to us by e-mail, phone or fax.
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fax +64 (4) 5627144 - mobile 027 4387325 |
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To go back to the online store you were just visiting use the back button on your browser toolbar, at the top on the left.